> ## Documentation Index
> Fetch the complete documentation index at: https://v0.x-docs.novu.co/llms.txt
> Use this file to discover all available pages before exploring further.
# Chat Channel Overview
> Learn the process of configuring and using chat providers with Novu
export const MissingProvider = ({channelName}) =>
Are we missing a provider you'd like to use for {channelName ? channelName : "this"} channel? Please consider adding a new feature request on github or help us upvoting the existing ones on our public roadmap
;
Novu can be used to deliver chat messages to your customers using a unified delivery API. You can easily integrate your favorite chat provider using the built-in integration store.
## Configuring chat providers
To configure a chat provider, you need to add a new integration to your Novu account. You can do this by navigating to the integration store and clicking on the **Add a provider** button and then select the chat provider you want to configure. You can find the [integration store](https://web.novu.co/integrations?utm_campaign=docs-chat-overview) in the left sidebar of the Novu dashboard.
Each chat provider requires defferent type of credentials. There are few providers which does not require any credentials example: `Discord`
## Sending chat message
Steps to send a chat message using Novu:-
1. Add a chat provider integration to your Novu account from the integration store. Enter credentials if required and save the integration. Follow corresponding provider documentation to get the required credentials.
2. Create a new subscriber
> Step 2 can be skipped if you already have a subscriber. You can use the `subscriberId` of an existing subscriber.
3. [Update](/channels-and-providers/chat/overview#update-credential-webhookurl) the subscriber credential `webhookUrl` for this provider and integration.
4. Create a new [worklow](/workflows/notification-workflows) or use an existing workflow. Add chat channel and [write content](/content-creation-design/notification-content-creation#chat) for the message.
5. Trigger this workflow to above `subscriberId` using trigger identifier
6. Check the chat provider if message is received. If not, check the logs in [activity feed](/activity-feed/introduction) for for any errors.
## Update credential webhookUrl
```javaScript theme={null}
import {
Novu,
ChatProviderIdEnum
} from '@novu/node';
const novu = new Novu("");
await novu.subscribers.setCredentials('subscriberId', ChatProviderIdEnum.Slack, {
webhookUrl: "",
});
```
```bash theme={null}
curl -L -X PUT 'https://api.novu.co/v1/subscribers//credentials' \
-H 'Content-Type: application/json' \
-H 'Accept: application/json' \
-H 'Authorization: ApiKey ' \
-d '{
"providerId": "slack",
"credentials": {
"webhookUrl": ""
},
"integrationIdentifier": "slack-MnGLxp8uy"
}'
```
Checkout the [API reference](/api-reference/subscribers/update-subscriber-credentials) for more details.
Integration identifier is similar to Provider identifier but it is different than Provider Id. It is unique for each integration. You can find the `integrationIdentifier` in the integration store page.
## Common errors
Common erros and reason of those errors while sending chat messages using Novu.
1. Subscriber does not have a configured channel.
* if the subscriber does not have credentials set up for any of the chat provider.
2. Webhook URL for the chat channel is missing.
* `webhookUrl` field is null, undefined or not set. Check using [get subscriber api](/api-reference/subscribers/get-subscriber).
3. Subscriber does not have an active integration.
* if subscriber have credentials set but integration is either not active or deleted for this credential.