> ## Documentation Index
> Fetch the complete documentation index at: https://v0.x-docs.novu.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Amazon SES

> Learn how to use the Amazon SES provider to send email notifications using Novu

You can use the [Amazon SES](https://aws.amazon.com/ses/) provider to send transactional emails to your customers using the Novu Platform with a single API to create multi-channel experiences.

## Getting Started

To use the Amazon SES provider in the email channel, you will need to create an SES account and add your credentials to the Amazon SES integration on the Novu platform.

## Setting up SES in AWS?

* Either use a root AWS account or create a new IAM account with appropriate permission policies.
  <Tip>Example policy rule `arn:aws:ses:<REGION>:<ACCOUNT>:identity/*`</Tip>
* Create a new access key and save generated `ACCESS_KEY_ID` and `ACCESS_SECRET_KEY` carefully
* Choose Amazon Simple Email Service.
* Create a new identity.
* Either choose domain or email.
* Verify your domain (by adding a few DNS records as mentioned in SES instructions) or email (AWS sends a verification email to your email).
* Verify the recipient email also by creating a new email identity type \[only in sandbox mode].
* Test if your SES is set up correctly using the test email feature.

## Creating an SES integration with Novu

* Visit the [Integrations](https://web.novu.co/integrations?utm_campaign=docs-integrations-ses) page on Novu.
* Click on Add a Provider.
* Select Amazon SES service.
* Enter previously saved `ACCESS_KEY_ID` and `ACCESS_SECRET_KEY`.
* Fill in the `From email address` field using the authenticated sender email id in the previous step.
* Enter `region` and `Sender name` also.

<Tip>Example region format:- `us-east-1`. By default Novu uses `us-east-1` region.</Tip>

* Click on the `Disabled` button and mark it as `Active`.
* Click on the **Update** button.
* You should now be able to send notifications using Amazon SES in Novu.

## FAQs

<AccordionGroup>
  <Accordion title="Trigger from novu is successful but the subscriber is not receiving email.">
    Possible reasons:

    1. You have not verified the subscriber's email address in SES (if you are in a sandbox environment).
    2. Your daily sending limit has been reached (if you are in a sandbox environment).
    3. You have entered the wrong aws region in the integration form.
  </Accordion>
</AccordionGroup>